Recovery channels
Multi-channel dunning: email and WhatsApp, with SMS coming soon
A failed payment is only recovered when the customer sees your message and acts on it. Revnio starts with email and escalates only for customers who haven’t responded.
Starter plan+
A branded sequence that starts the moment a payment fails, with a one-click fix.
Learn moreComing soon · Growth plan+
SMS
Coming soon: a text with a short link when the recovery email goes unclicked.
Learn morePro plan
A final nudge from your verified WhatsApp Business number.
Learn moreHow escalation works
- Email, immediately. The first recovery email goes out as soon as the payment fails, followed by reminders on your schedule.
- SMS, coming soon. A text with a short link is planned as a fallback for customers who haven’t clicked the email. It is not available yet.
- WhatsApp, as a follow-up. After a delay (48 hours by default), customers who still haven’t clicked get one WhatsApp message from your business account.
Once the payment is recovered, no further recovery messages go out, so customers who have already fixed their card hear nothing more.
Recover failed payments on autopilot
Revnio retries failed payments at the right time and reaches customers by email and WhatsApp until the card is fixed. Works with Stripe, Chargebee and Paddle.
Related
- Stripe failed payment recoveryRetries failed invoices, finds a working saved card and follows up by email and WhatsApp.
- Chargebee dunning and failed payment recoveryCollects failed Chargebee invoices and chases customers across email and WhatsApp.
- Paddle failed payment recoveryWorks alongside Paddle’s own retries to get past-due customers to update their payment method.