SMS dunning for failed payments

When Revnio will send an SMS

SMS is planned as a fallback, not a blast. Once it launches, a customer will get a text only when all of these are true:

• The payment is still unrecovered.
• A recovery email was sent and its link has not been clicked.
• The configured delay has passed since that email (24 hours by default; you can change it).
• The customer has a phone number on file with your billing provider.
• They haven’t already received an SMS for this failed payment.

What the message will look like

Texts will be written from templates you control, with variables such as the customer’s name and the amount due. Each one will include a short tracked link to the same secure recovery page as the email, so clicks show up in your channel analytics.

If send-time optimisation is on, the text will be held until the hour the customer usually engages instead of arriving at 3 a.m.

Keep it short and clear

A good recovery text names your company, says what happened and gives the link. For example: “Acme: your payment of $49 didn’t go through. Update your card here to keep your account active: [link]”. Skip anything that looks like a scam: no urgency theatre, no requests for card numbers by reply.

Getting started

1. SMS is not available yet, so there is nothing to set up for it today.
2. Connect your own email in Settings → Integrations → Email: this is the first channel in every recovery.
3. Optionally add WhatsApp in Settings → WhatsApp as a second channel.
4. SMS will appear in Settings when it launches.