Terms of Service

1. Acceptance of Terms

By accessing or using Revnio ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access the Service.

2. Description of Service

Revnio provides an automated revenue recovery platform that integrates with payment providers (Stripe, Chargebee, and Paddle), communication channels (email, SMS, and WhatsApp), and CRM systems (Salesforce and HubSpot) to help businesses recover failed payments, reduce involuntary churn, and retain customers through automated workflows.

3. Account Registration

To use our Service, you must:

• Be at least 18 years old
• Register for an account with accurate information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Have authority to connect the associated payment provider, email, and CRM accounts

You are responsible for all activities that occur under your account.

4. Payment Provider Integrations

By connecting your payment provider account (Stripe, Chargebee, or Paddle) to Revnio, you:

• Authorize us to access customer, subscription, invoice, and payment failure data
• Authorize us to retry failed payments and create payment update sessions on your behalf
• Confirm you have authority to connect the account
• Agree to your payment provider's terms of service
• Understand that provider fees are separate from Revnio fees

5. Communication Channel Integrations

5.1 Email (Gmail / Google Workspace)

By connecting your Google account, you authorize Revnio to send payment recovery emails from your email address using the gmail.send OAuth scope. This grants send-only access. Revnio does not read, scan, or access your inbox, email history, drafts, or contacts.

You can disconnect your Google account at any time from Settings. You can also revoke access from your Google Account permissions page.

5.2 WhatsApp

By connecting your WhatsApp Business account, you authorize Revnio to send payment recovery messages from your WhatsApp number. Revnio does not read or access your personal conversations.

5.3 SMS

SMS recovery messages are sent through our delivery infrastructure. You are responsible for ensuring your recovery messages comply with applicable anti-spam and telecommunications regulations (including TCPA, GDPR, and local laws).

5.4 Compliance

You are responsible for ensuring that recovery communications sent through your connected accounts comply with all applicable laws, including CAN-SPAM, GDPR, TCPA, and your payment provider's acceptable use policies.

6. CRM Integrations

By connecting your CRM (Salesforce or HubSpot), you authorize Revnio to:

• Create and update contact records with payment recovery data
• Create custom fields and properties prefixed with "revnio_"
• Add timeline notes and follow-up tasks related to payment recovery

7. Subscription and Billing

7.1 Pricing

Our subscription plans and pricing are available on our pricing page. Prices may change with 30 days' notice for existing customers.

7.2 Free Trial

New accounts receive a 14-day free trial. No credit card is required to start the trial.

7.3 Payment

Subscriptions are billed in advance on a monthly or annual basis through Paddle, our payment processor. We offer a 30-day money-back guarantee on all plans. See our Refund Policy for complete details on refunds and cancellations.

7.4 Cancellation

You may cancel your subscription at any time. Access continues until the end of the current billing period.

8. Acceptable Use

You agree not to:

• Use the Service for any illegal purpose
• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Send spam or unsolicited communications through connected channels
• Attempt to gain unauthorized access to the Service
• Interfere with or disrupt the Service
• Reverse engineer or decompile any part of the Service
• Use connected email or messaging accounts to send communications unrelated to payment recovery

9. Data Ownership

You retain ownership of your data. By using the Service, you grant us a limited license to use your data solely to provide and improve the Service. We may use aggregated, anonymized data for analytics and benchmarking purposes.

10. Intellectual Property

The Service and its original content, features, and functionality are owned by Revnio and are protected by international copyright, trademark, and other intellectual property laws.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

We do not guarantee any specific recovery rates or revenue outcomes. Results vary based on many factors including your business, customers, and configuration.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVNIO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

Our total liability for any claims related to the Service shall not exceed the amount you paid us in the 12 months prior to the claim.

13. Indemnification

You agree to indemnify and hold Revnio harmless from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

14. Termination

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

Upon termination, your right to use the Service will cease immediately. All connected integrations will be disconnected and associated tokens deleted. You may export your data before termination.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Service. Continued use of the Service after changes constitutes acceptance of the modified Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Delaware, United States, without regard to its conflict of law provisions.

17. Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

18. Contact

If you have questions about these Terms, please contact us at: [email protected]