incorrect_zip: Incorrect postal code

What incorrect_zip means

incorrect_zip means the address verification check failed on the postal code.

Should you retry the payment?

Ask the customer to update their billing address.

How to recover a subscription payment declined with incorrect_zip

1. Email the customer a link to re-enter their card details on your billing page.
2. Do not retry the stored card: the same data will be declined again.
3. Once the details are corrected, collect the open invoice immediately.

What to tell the customer

Ask them to check the billing postal code on their card.

"Hi Sam, the postal code for your card didn't match your bank's records. Please update it here."

More wording for every situation is in our dunning email templates.

How Revnio handles incorrect_zip

Revnio records incorrect_zip on the failed payment, follows your retry schedule (by default 1, 3, 5 and 7 days, adjusted for the customer's value and plan, and moved to weekday business hours), and emails the customer a secure link to pay or update their card. WhatsApp (Pro plan) reminders follow if the email is not clicked. The Insights page shows how often each decline code recovers for you. On Paddle, Paddle runs the payment retries itself and Revnio handles the customer outreach.

Decline codes are returned by the card issuer through your payment processor. Code names here follow Stripe's; Chargebee and Paddle surface the same issuer reasons with their own wording. Last reviewed 2026-10-15.