incorrect_cvc: Incorrect CVC

What incorrect_cvc means

incorrect_cvc means the CVC did not match. For stored cards on renewals, it typically appears when the customer is re-entering or updating the card.

Should you retry the payment?

Retrying with the same details fails. Ask the customer to re-enter the card.

How to recover a subscription payment declined with incorrect_cvc

1. Email the customer a link to re-enter their card details on your billing page.
2. Do not retry the stored card: the same data will be declined again.
3. Once the details are corrected, collect the open invoice immediately.

What to tell the customer

Ask them to re-enter their card details, including the 3-digit code on the back.

"Hi Sam, the security code for your card didn't match. Please re-enter your card details here."

More wording for every situation is in our dunning email templates.

How Revnio handles incorrect_cvc

Revnio records incorrect_cvc on the failed payment, follows your retry schedule (by default 1, 3, 5 and 7 days, adjusted for the customer's value and plan, and moved to weekday business hours), and emails the customer a secure link to pay or update their card. WhatsApp (Pro plan) reminders follow if the email is not clicked. The Insights page shows how often each decline code recovers for you. On Paddle, Paddle runs the payment retries itself and Revnio handles the customer outreach.

Decline codes are returned by the card issuer through your payment processor. Code names here follow Stripe's; Chargebee and Paddle surface the same issuer reasons with their own wording. Last reviewed 2026-10-15.