incorrect_number: Incorrect card number

What incorrect_number means

incorrect_number means the card number does not match a valid card. Stripe also uses invalid_number for the same problem.

Should you retry the payment?

Ask the customer to re-enter the card. Retries with the same number cannot succeed.

How to recover a subscription payment declined with incorrect_number

1. Email the customer a link to re-enter their card details on your billing page.
2. Do not retry the stored card: the same data will be declined again.
3. Once the details are corrected, collect the open invoice immediately.

What to tell the customer

Ask them to re-enter the card number.

"Hi Sam, the card number on your Acme account looks incorrect. Please re-enter your card details here."

More wording for every situation is in our dunning email templates.

How Revnio handles incorrect_number

Revnio records incorrect_number on the failed payment, follows your retry schedule (by default 1, 3, 5 and 7 days, adjusted for the customer's value and plan, and moved to weekday business hours), and emails the customer a secure link to pay or update their card. WhatsApp (Pro plan) reminders follow if the email is not clicked. The Insights page shows how often each decline code recovers for you. On Paddle, Paddle runs the payment retries itself and Revnio handles the customer outreach.

Decline codes are returned by the card issuer through your payment processor. Code names here follow Stripe's; Chargebee and Paddle surface the same issuer reasons with their own wording. Last reviewed 2026-10-15.